Frequently Asked Questions
- Qs about Blonyx
- Qs about Blonyx products
- Qs about shipping and returns
- Qs about my order
- Qs about making an order
- Qs about payment and refunds
When was Blonyx founded?
Blonyx was founded in 2010 by a group of sports scientists and exercise physiologists from the UK.
Where is Blonyx based?
Blonyx is headquartered in Vancouver, BC, one of the most active cities in North America.
Does Blonyx make its own products?
No. Blonyx is a group of sports scientists and physiologists who know little about high quality manufacturing processes, so we leave it to the professionals. Manufacturing is therefore outsourced to Apotheca Inc. in Iowa State. Apotheca is an FDA and Health Canada certified pharmaceutical manufacturer with a top class reputation.
How do I get to know more about Blonyx?
Simply call us! We are happy to speak with you about subjects other than our products. Want to know more about how we came about, what Blonyx means, or have a marketing or sponsorship idea? No problem.
How do I use Blonyx products?
Instructions on how to use Blonyx products are displayed clearly on the label of each product. All products are to be taken by mouth either in pill form or in powder form (which can be mixed).
What happens if I don’t take my Blonyx supplements regularly?
We all forget to take vitamins, prescribed drugs, or even to brush our teeth once in a while. Missing a few doses of Blonyx products here and there is unlikely to inhibit your performance gains too much so just continue like normal. We do not recommend that you exceed recommended dosage to “catch up”.
How long does it take to see effects from HMB?
Studies show that measurable increases in endurance, strength and lean body mass can occur in only a couple of weeks, however, it will most likely take three or four weeks to produce results that you will notice.
What can I mix Blonyx products with?
Blonyx products are in either pill or powder form. Pills can be taken with any liquid as required to make swallowing them easier. We sell powdered supplements as it gives you the flexibility to mix it with whatever you wish, such as your favourite protein supplement.
Can I use Blonyx products with other supplements?
Absolutely. Blonyx supplements are safe to take and combine with other sports supplements, be it protein shakes, energy gels, whatever you’ve got.
How well do Blonyx powder products dissolve in liquids?
Reasonably well, however if your liquid is cold, it may take a little longer to dissolve and can leave an unresolved residue at the bottom of your glass.
What do Blonyx products taste like?
Blonyx pill products taste, well, as you would expect. That’s why we put them in pills. HMB+ Creatine is in powder form and has a bitter taste. It is made to be mixed with, well, whatever you want. Another reason we sell it in this form is that it is the same form used in research studies. We want to make sure our products work.
Are Blonyx products safe?
Yes, our products have been tested on humans of all ages and genders and found to have no negative side effects. HMB has been used by athletes for over 10 years with not a single negative effect reported. Ever.
What is so special about HMB?
HMB is one of the most researched products out there with proven sporting performance benefits. We encourage you to try it for yourself and see what you think. If it doesn’t work, we’ll give you your money back!
Both HMB and Creatine are currently sold as sports supplements that can enhance strength and mass with weight training. Scientists have shown that they work by different chemical pathways in the body so combining them actually adds their effects together. Researchers even tested this and found that taking the combination of HMB and Creatine doubled the muscle and strength gains with strength training.
Who should NOT take Blonyx products?
Blonyx products have been shown to be completely safe to take in research studies on exercising adults both young and old, however it has not yet been tested on the following:
• Pregnant women
• Women who are breast feeding
If you are on any medications or have a medical condition, you should always consult with your doctor before taking any dietary supplement.
Does HMB work for women and older adults?
Yes, published research has shown that women and older adults who take HMB and exercise have enhanced strength and increased fat loss as well.
What will HMB do for runners or cyclists that don't want to bulk up?
Published research has shown that HMB increases VO2 max (maximal oxygen consumption), which is an indicator of endurance capacity. It also prolongs the onset of lactic acid build up in the blood meaning HMB enables harder training without fatigue.
In other studies HMB has also been shown to minimize muscle damage associated with competitive distance running and cycling.
In all of the above research studies, no excess muscle gains were observed.
How much HMB should I take?
Most studies have shown positive results with 3 grams a day for average individuals. It is best to split it into three 1 gram servings spread throughout the day. If you weigh less than 120 lbs, you may want to try 2 grams a day. If you weigh over 220 lbs you may want to use 4 grams a day.
Are there any negative side effects to HMB?
Extensive clinical studies have been conducted to specifically evaluate the safety of HMB and no negative side effects have been recorded in either men or women whether young or elderly. A summary of the effects of HMB on hematology, emotional profile and adverse effects as measured in 9 clinical studies showed only positive effects on cholesterol (7% decrease) and blood pressure (4.4 mm of Hg decrease), likely caused by better exercise rather than the supplement itself.
How can I tell if the HMB I buy is real?
A company called MTI Biotech in Iowa holds the athletic use patents on HMB. Currently all genuine sources of HMB are required to carry one or more of the following Patent Numbers on the label: 5,348,979 and 6,031,000. The label must also spell out the full name of HMB and include the “β” symbol. If any of these items are missing, the product is unlikely to contain HMB. It will also likely be cheaper to reflect its lack of real HMB.
MTI Biotech includes a list of all licensed HMB brands on its website at www.hmb.org
Are there any negatives to HMB?
Probably the biggest problem with HMB is the cost. Because the process to make HMB is complicated, it is a relatively expensive supplement. HMB is not as cheap as Creatine or Whey Protein supplements, but it is as or more effective. We are constantly working to get the price down to make HMB more accessible to all athletes.
How do I view the status of my order?
When you order a Blonyx product we send you an email with a link so that you can view your order in our cart system. If you set up an account on check out you will also be able to see all of your past orders, change your mailing and billing address and even re-order with the click of a button.
How do I track the location of my order?
As soon as we have sent your order we send you an email with a tracking number. You can use the link in the email to track the order in transit via the UPS website. If you have an account with us, you can also view all order details, including tracking codes, at any time.
Why hasn't my package arrived yet?
Good question. Before you contact us in person to ask this, we ask that you check your email inbox for an email containing your tracking number. If you cannot find it, please find your original order email and click the link at the bottom of the email to go to your account. Once you have logged in, go to “View Order Status” then view the order that you placed. At the bottom of the page will be a link to your tracking number.
If any of this information is not available to you, please send us an email from within your account (this helps us link your question to your order), or using the details on our Contact Us page (don’t forget to include your order number). Alternatively give us a call. +1(855) 5BLONYX
What is your return policy?
We have a 100% money back guarantee policy. This means that we will refund your order in full if you are not satisfied after receiving and trying our products. To begin this process simply contact us either through your Blonyx account (accessed via the order emails we send you) or using the contact details on the website. Please have your order number ready for our sales staff.
What is your return address?
This depends on what form the product is in when you return it. If the product is unused it will go to a different address than if it has been used. When you contact us we will arrange for the return shipment.
What should I do if my items arrive damaged?
This is extremely unlikely, however if you do receive damaged goods please contact us as soon as you can so that we can replace it as soon as we can. Remember to provide us with your order number to speed up the process.
What should I do if I received the wrong item?
Again, this is extremely unlikely, however if you do receive the wrong product please contact us as soon as you can so that we can replace it as soon as we can. Remember to provide us with your order number to speed up the process.
Where can I find more information about a product?
If our website doesn’t contain all the information you require on a product, just email us or give us a call and one of our operators will be able to help you.
How do I add items to my Shopping Cart?
The first step to adding an item to your cart is to go to the “products” page by clicking the orange button in the top right corner. Second, select what product you want by clicking one of the small bottle images in the middle of the page. Next, choose the quantity you want, then press the green “add to cart” button.
How can I make changes to my Shopping Cart?
Once you have added a product to your cart you can change the number you want or delete an item from your cart. If at any time you want to return to your cart to make adjustments, look for the green shopping cart button at the top of the page. If you want to do this while already in the check out process, simply press the orange “products” button in the top right corner to return and then press the green cart button.
How do I check out?
Once you are happy with the content of your cart, press the “Proceed to check out” button. You will be taken to the check out page where you can check out as a guest or create an account to speed up future orders. Complete the required information at each stage such as billing and shipping address, then chose to pay by paypal or credit card. After adding details, click the check out button and voila! You have completed your order. An email will be sent to you with order details to confirm the transaction.
What forms of payment do you take?
Currently we can take Mastercard, Visa and Paypal. If you would like to pay by a different method please contact us and we will do our best to accommodate your request. We don’t take payment in jelly beans I’m afraid.
Are my credit card details safe?
We use a third party checkout system hosted by Shopify, a PCI compliant organization. To read more about Shopify’s compliance click here
How do I receive refunds?
Did something go wrong? Please don’t worry, we will try our hardest to refund you as quickly as possible if required. To begin the refund process, please contact our sales team who will organize things. Whenever possible, refunds are made to the same credit card used to make the transaction.