1. Customer Service
The Blonyx Customer Support team is here to help with any questions about your order.
You can contact us by:
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Email: sales@blonyx.com
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Online: Use our contact form
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Phone: 1 (855) 5-BLONYX (256699)
If you’ve already placed an order, please have your order number handy and include it in any email correspondence.
Calls and emails are answered in the order they’re received, so occasional delays may occur. Messages received outside standard weekday business hours (Pacific Time) will be addressed as soon as possible.
2. Shipping
Blonyx ships products within Canada using Canada Post, UPS, and occasionally Purolator.
When shipping with Canada Post, we typically use Canada Post Expedited Parcel or Canada Post Priority when needed.
Orders that qualify for free standard shipping will be shipped using the most economical available method based on the size and weight of the package.
3. Shipping Times Within Canada
Order Fulfillment
Orders are typically fulfilled within 24–48 hours on our standard fulfillment days:
Monday, Wednesday, and Friday
Shipping Time
Once fulfilled, orders typically arrive within 2–5 business days, depending on your location and the carrier used.
4. 100% Money-Back Guarantee
Blonyx products are backed by scientific research conducted by leading academic and scientific institutions, with findings published in scientific journals.
That’s why we offer a 100% money-back guarantee on all products purchased through blonyx.ca.
If, after one month of consistent product use while training, you find that the product has had no effect on your exercise performance, we’ll refund your purchase.
Please note that our 100% money-back guarantee is available for up to 60 days from the original order date.
If you would like to return a product after 60 days, please contact our Customer Support team. We’ll work with you to refund the cost of any unused, resalable products in your order.
5. Returns
Returns are only accepted for merchandise purchased directly through blonyx.ca. If you purchased a Blonyx product through a reseller, please contact the reseller directly regarding their return policy.
Starting a Return
To begin the return process, contact Blonyx by:
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Email: contact@blonyx.com
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Online: Use our contact form
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Phone: 1 (855) 5-BLONYX (256699)
Please include your order number in any correspondence.
You’ll be issued a Return Authorization Number along with further instructions for completing your return.
Refunds
The original packing slip is required for all refunds and reimbursements.
Refunds are issued to the credit card used for the original purchase. Please allow up to two billing cycles for the credit to appear on your credit card statement.
Please note that expedited shipping charges, including overnight or priority shipping, are non-refundable.
6. Damaged, Lost or Stolen Merchandise
We make every effort to package and ship your order securely, but on rare occasions merchandise may be damaged in transit.
If your order arrives damaged, please contact our Customer Support team immediately. We’ll arrange the return of the damaged merchandise and organize a replacement order.
Blonyx is not responsible for lost or stolen merchandise. However, our Customer Support team will make every reasonable effort to help locate a lost package.
Stolen packages should be reported to the police as soon as possible.
7. Promotional Items
At this time, promotional items are not eligible for return.
8. Back Orders
We make every effort to keep all Blonyx products in stock, but occasionally demand may exceed available supply.
If an item in your order is back-ordered, we’ll provide an estimated availability date and give you the option to:
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Cancel the item or order
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Substitute the item
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Reserve your order until the product becomes available
9. Delays
After placing your order, you’ll receive an order confirmation by email.
If you haven’t received your confirmation email within 24 hours of placing your order, please contact our Customer Support team.
Shipping delays may occasionally occur with our carriers and can be outside of our control. If you experience an unexpected delay, please contact us and we’ll do our best to assist you.
10. Prices and Availability
All product prices and availability are subject to change without notice.